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~isPartOf:"Journal of business research : JBR"
~subject:"Service quality"
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Service quality
Quality management
28
Qualitätsmanagement
28
Dienstleistungsqualität
10
Product quality
6
Produktqualität
6
Firm performance
5
Innovation
5
Lieferkette
5
Supply chain
5
Unternehmenserfolg
5
Beziehungsmarketing
4
Customer satisfaction
4
Kundenzufriedenheit
4
Lieferantenmanagement
4
Relationship marketing
4
Supplier relationship management
4
Innovation management
3
Innovationsmanagement
3
Artificial intelligence
2
Consumer behaviour
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Gesundheitswesen
2
Health care system
2
Human Resource Management
2
Instandhaltung
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Konsumentenverhalten
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Künstliche Intelligenz
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Maintenance policy
2
Personalmanagement
2
Quality
2
Relationship quality
2
Resource-based view
2
Ressourcenorientierter Ansatz
2
Signalling
2
Access
1
Accidental falls
1
Adaptation
1
Airline Quality Rating
1
Arbeitsbedingungen
1
Arbeitskräfte
1
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Abbasi, Faramarz
1
Blanco-Oliver, Antonio
1
Bustos-Contell, Elisabeth
1
Chang, Chih-Ming
1
Chen, Juei-Chao
1
Climent-Serrano, Salvador
1
Dhir, Amandeep
1
Gill, Seerat Kaur
1
Kalamas, Maria
1
Kao, Chi-Hung
1
Labatut-Serer, Gregorio
1
Laroche, Michel
1
Lin, Hai
1
Lu, Lin
1
Makdessian, Lucy
1
Martín-Ruiz, David
1
Meterko, Mark M.
1
Mohr, David
1
Najafi-Tavani, Saeed
1
Naudé, Peter
1
Olkkonen, Rami
1
Pemer, Frida
1
Reguera-Alvarado, Nuria
1
Rey-Martí, Andrea
1
Robson, Matthew J.
1
Sha, Wei-Shun
1
Shwartz, Michael
1
Singh, Gurparkash
1
Skjølsvik, Tale
1
Straub, Detmar W.
1
Suoniemi, Samppa
1
Terho, Harri
1
Vrontis, Demetris
1
Wang, Yen-Yao
1
Wang, Yu
1
Wu, Wen-Hsiang
1
Xu, Pei
1
Young, Gary J.
1
Zablah, Alex R.
1
Zaefarian, Ghasem
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Journal of business research : JBR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
47
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
24
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
Gabler Edition Wissenschaft
8
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ECONIS (ZBW)
10
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1
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
2
Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
3
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
4
The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity
Suoniemi, Samppa
;
Terho, Harri
;
Zablah, Alex R.
; …
- In:
Journal of business research : JBR
127
(
2021
),
pp. 108-122
Persistent link: https://www.econbiz.de/10012494357
Saved in:
5
The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida
;
Skjølsvik, Tale
- In:
Journal of business research : JBR
98
(
2019
),
pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
Saved in:
6
Low-cost trends in audit fees and their impact on service quality
Climent-Serrano, Salvador
;
Bustos-Contell, Elisabeth
; …
- In:
Journal of business research : JBR
89
(
2018
),
pp. 345-350
Persistent link: https://www.econbiz.de/10011881805
Saved in:
7
Multilevel control chart and fuzzy set theory to monitor inpatient falls
Chang, Chih-Ming
;
Kao, Chi-Hung
;
Sha, Wei-Shun
;
Wu, …
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2284-2288
Persistent link: https://www.econbiz.de/10011472251
Saved in:
8
Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria
;
Blanco-Oliver, Antonio
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
Saved in:
9
Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.
;
Meterko, Mark M.
;
Mohr, David
;
Shwartz, …
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
Saved in:
10
Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures
Kalamas, Maria
;
Laroche, Michel
;
Makdessian, Lucy
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 813-824
Persistent link: https://www.econbiz.de/10003736755
Saved in:
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