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~isPartOf:"Journal of consumer research : JCR ; an interdisciplinary bimonthly"
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Hui, Michael K.
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
European Journal of Marketing
4
European journal of marketing : EJM
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Journal of Consumer Research
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Journal of international marketing
2
Journal of marketing research : JMR
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Journal of the Academy of Marketing Science
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International journal of hospitality management
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of International Business Studies
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Journal of business research : JBR
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Journal of consumer behaviour
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of global marketing
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Journal of international business studies : JIBS ; a publication of the Academy of International Business and the Western Business School
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Journal of retailing
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The role of relationship norms in responses to service failures
Wan, Lisa C.
;
Hui, Michael K.
;
Wyer, Robert S.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
2
,
pp. 260-277
Persistent link: https://www.econbiz.de/10009272192
Saved in:
2
The Role of Relationship Norms in Responses to Service Failures
Wan, Lisa C
;
Hui, Michael K
;
Wyer Jr, Robert S
- In:
Journal of consumer research : JCR ; an …
38
(
2011
)
2
,
pp. 260-278
Persistent link: https://www.econbiz.de/10009257568
Saved in:
3
When Does the Service Process Matter? A Test of Two Competing Theories
Hui, Michael K.
;
Zhao, Xiande
;
Fan, Xiucheng
;
Au, Kevin
- In:
Journal of consumer research : JCR ; an …
31
(
2004
)
2
,
pp. 465-475
Persistent link: https://www.econbiz.de/10006645528
Saved in:
4
The Effect of Delay Type and Service Stage on Consumers' Reactions to Waiting
Hui, Michael K.
;
Thakor, Mrugank V.
;
Gill, Ravi
- In:
Journal of consumer research : JCR ; an …
24
(
1998
)
4
,
pp. 469-480
Persistent link: https://www.econbiz.de/10006671217
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