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~isPartOf:"Journal of economic development"
~isPartOf:"Journal of global marketing"
~source:"econis"
~subject:"Kundenzufriedenheit"
~type:"article"
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Kundenzufriedenheit
Beziehungsmarketing
2
Consumer behaviour
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Customer integration
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Customer satisfaction
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Dienstleistungsqualität
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Konsumentenverhalten
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Kundenintegration
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Relationship marketing
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Service quality
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customer participation
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Betriebliche Wertschöpfung
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Co-creation
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Confidence
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Gesundheitsversorgung
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Gesundheitswesen
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Health care
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Health care system
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Viet Nam
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Vietnam
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co-delivery
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co-design
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health care service
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provider interaction behavior
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service context
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trust in brand
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trust in frontline personnel
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Pham Ngoc Thuy
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Journal of economic development
Journal of global marketing
Journal of business research : JBR
6
The journal of services marketing
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Journal of retailing and consumer services
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The service industries journal
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Journal of service research
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Journal of service research : JSR
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Journal of service theory and practice
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International journal of hospitality management
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International journal of bank marketing
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International journal of business information systems : IJBIS
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International journal of consumer studies
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International journal of contemporary hospitality management
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International journal of emerging markets
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International journal of productivity and quality management : IJPQM
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International journal of quality and service sciences
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International journal of services, economics and management
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Inventi impact: retailing & consumer services
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Journal of business ethics : JOBE
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Journal of business market management : JBM
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of marketing research
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Journal of promotion management : innovations in planning and applied research
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Journal of the Academy of Marketing Science
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Management decision : MD
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Marketing : ZFP ; journal of research and management
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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Customer
participation
behavior in high- versus low-contact services : the multiple roles of customer trust
Li, Esther Ling-Yee
;
Liu, Ben Shaw-ching
;
Luk, Sherriff …
- In:
Journal of global marketing
30
(
2017
)
5
,
pp. 322-341
Persistent link: https://www.econbiz.de/10011779490
Saved in:
2
The role of service encounter interaction behavior in activating
customer
participation
and co-creating value in the health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
;
Tran …
- In:
Journal of economic development
23
(
2016
)
2
,
pp. 100-119
Persistent link: https://www.econbiz.de/10011647701
Saved in:
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