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~isPartOf:"Journal of health organization and management"
~isPartOf:"Journal of operations management"
~person:"Alkhaldi, Rasha Zuhair"
~source:"econis"
~subject:"Krankenhaus"
~subject:"Prozessmanagement"
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Krankenhaus
Prozessmanagement
Customer satisfaction
1
Dienstleistungsqualität
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Gesundheitsversorgung
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Gesundheitswesen
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Hard TQM
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Health care
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Kundenzufriedenheit
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Patient satisfaction
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Patienten
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Quality management
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Qualitätsmanagement
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Alkhaldi, Rasha Zuhair
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Journal of health organization and management
Journal of operations management
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The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
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