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~isPartOf:"Journal of health organization and management"
~source:"econis"
~subject:"Hochschule"
~subject:"Krankenhaus"
~subject:"School"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
55
Service quality
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Gesundheitsversorgung
38
Health care
38
Hospital
36
Gesundheitswesen
28
Health care system
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21
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20
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Denis, Jean-Louis
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Adinolfi, Paola
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Akingbola, Kunle
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Ali, Naser
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Alkhaldi, Rasha Zuhair
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Journal of health organization and management
NBER working paper series
81
Working paper / National Bureau of Economic Research, Inc.
77
NBER Working Paper
74
Health care management review : HCM review
73
International journal of hospitality management
56
Discussion paper series / IZA
50
Economics of education review
48
Journal of health economics
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Quality management journal : QMJ
38
The TQM journal : the international review of organizational improvement
34
IZA Discussion Paper
26
Journal of marketing for higher education
24
Health marketing quarterly
23
International journal of quality and service sciences
23
Health economics
22
International journal of contemporary hospitality management
21
International journal of productivity and quality management : IJPQM
21
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Journal of public economics
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
CESifo working papers
17
Journal of hospitality marketing & management
17
The service industries journal
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Ruhr economic papers
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Discussion paper / Centre for Economic Policy Research
14
Education economics
13
International journal of quality & reliability management
13
Regional science & urban economics
13
The American economic review
13
The European journal of health economics
13
Discussion paper
12
International review on public and non-profit marketing
12
Socio-economic planning sciences : the international journal of public sector decision-making
12
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ECONIS (ZBW)
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
The patient as a prosumer of healthcare : insights from a bibliometric-interpretive review
Ciasullo, Maria Vincenza
;
Lim, Weng Marc
;
Manesh, …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 133-157
Persistent link: https://www.econbiz.de/10014302956
Saved in:
3
Medical staff's emotional exhaustion and its relationship with patient safety dimensions
Huang, Chih-Hsuan
;
Lee, Yii-Ching
;
Wu, Hsin-Hung
- In:
Journal of health organization and management
38
(
2024
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10014507040
Saved in:
4
A paradigm shift for medical health care to focus on a service-value approach to achieve greater patient satisfaction
Ali, Naser
;
Dzandu, Michael D.
- In:
Journal of health organization and management
37
(
2023
)
2
,
pp. 133-157
Persistent link: https://www.econbiz.de/10014303222
Saved in:
5
The physician CEO advantage and hospital performance during the COVID-19 pandemic : capacity utilization and patient satisfaction
Belasen, Alan T.
;
Belasen, Ariel
;
Feng, Zhilan
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 313-326
Persistent link: https://www.econbiz.de/10014303244
Saved in:
6
Prosocial voice in the hierarchy of healthcare professionals : the role of emotions after harmful patient safety incidents
Richmond, John G.
;
Burgess, Nicola
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 327-342
Persistent link: https://www.econbiz.de/10014303246
Saved in:
7
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
8
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
9
Lean healthcare applied systematically in a medium-sized medical clinic hospitalization
Martins Drei, Samuel
;
Arruda Ignacio, Paulo Sergio de
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 666-689
Persistent link: https://www.econbiz.de/10013367400
Saved in:
10
A value-based taxonomy of improvement approaches in healthcare
Colldén, Christian
;
Gremyr, Ida
;
Hellström, Andreas
; …
- In:
Journal of health organization and management
31
(
2017
)
4
,
pp. 445-458
Persistent link: https://www.econbiz.de/10011748343
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