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~isPartOf:"Journal of health organization and management"
~subject:"Electronic Commerce"
~subject:"Hospital"
~type:"article"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Hospital
Dienstleistungsqualität
57
Service quality
57
Gesundheitsversorgung
40
Health care
40
Krankenhaus
37
Gesundheitswesen
29
Health care system
29
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22
Patienten
21
Quality management
19
Qualitätsmanagement
19
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38
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38
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38
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Denis, Jean-Louis
2
Palumbo, Rocco
2
Abdallah, Ayman Bahjat
1
Adinolfi, Paola
1
Akingbola, Kunle
1
Ali, Naser
1
Alkhaldi, Rasha Zuhair
1
Allen, Davina
1
Annarumma, Carmela
1
Arab-Motlagh, Mohammad
1
Arruda Ignacio, Paulo Sergio de
1
Bagayogo, Fatou Farima
1
Ballardie, Ruth
1
Bamber, Greg
1
Barchielli, Chiara
1
Bartram, Timothy
1
Belasen, Alan T.
1
Belasen, Ariel
1
Bellé, Nicola
1
Bismark, Marie
1
Boaz, Annette
1
Boehme, Tillmann
1
Boichat, Charlotte
1
Bosko, Tawnya
1
Brandis, Susan
1
Brauelt, Isabelle
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Burgess, Nicola
1
Buttigieg, Sandra C.
1
Canaway, Rachel
1
Ciasullo, Maria Vincenza
1
Colldén, Christian
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De Rosis, Sabina
1
Deakins, Eric
1
Dey, Prasanta Kumar
1
Dunt, David
1
Dzandu, Michael D.
1
Fan, Joshua Poh
1
Fellenz, Martin R.
1
Feng, Zhilan
1
Fielden, Jonathan
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Journal of health organization and management
Health care management review : HCM review
74
International journal of hospitality management
63
Journal of health economics
41
Quality management journal : QMJ
33
Journal of retailing and consumer services
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
The service industries journal
26
The TQM journal : the international review of organizational improvement
25
Health marketing quarterly
23
International journal of contemporary hospitality management
23
Health economics
22
Journal of hospitality marketing & management
21
International journal of productivity and quality management : IJPQM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of quality & reliability management
17
Journal of internet commerce
17
Journal of travel and tourism marketing
17
Total quality management & business excellence
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
International journal of quality and service sciences
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of production economics
14
Production and operations management : an international journal of the Production and Operations Management Society
14
International journal of electronic marketing and retailing : IJEMR
13
Journal of business research : JBR
13
Service business
13
The European journal of health economics
13
Tourism management : research, policies, practice
13
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
International journal of electronic customer relationship management : IJECRM
11
Technological forecasting & social change : an international journal
11
Cogent business & management
10
International journal of health care finance and economics
10
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of operations management
10
European journal of operational research : EJOR
9
Health economics review
9
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38
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
The patient as a prosumer of healthcare : insights from a bibliometric-interpretive review
Ciasullo, Maria Vincenza
;
Lim, Weng Marc
;
Manesh, …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 133-157
Persistent link: https://www.econbiz.de/10014302956
Saved in:
3
Medical staff's emotional exhaustion and its relationship with patient safety dimensions
Huang, Chih-Hsuan
;
Lee, Yii-Ching
;
Wu, Hsin-Hung
- In:
Journal of health organization and management
38
(
2024
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10014507040
Saved in:
4
Diagnosing patient flow issues in the emergency department : an Australasian hospital case study
Boehme, Tillmann
;
Rylands, Brogan
;
Fan, Joshua Poh
; …
- In:
Journal of health organization and management
38
(
2024
)
4
,
pp. 600-620
Persistent link: https://www.econbiz.de/10014637443
Saved in:
5
A paradigm shift for medical health care to focus on a service-value approach to achieve greater patient satisfaction
Ali, Naser
;
Dzandu, Michael D.
- In:
Journal of health organization and management
37
(
2023
)
2
,
pp. 133-157
Persistent link: https://www.econbiz.de/10014303222
Saved in:
6
The physician CEO advantage and hospital performance during the COVID-19 pandemic : capacity utilization and patient satisfaction
Belasen, Alan T.
;
Belasen, Ariel
;
Feng, Zhilan
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 313-326
Persistent link: https://www.econbiz.de/10014303244
Saved in:
7
Prosocial voice in the hierarchy of healthcare professionals : the role of emotions after harmful patient safety incidents
Richmond, John G.
;
Burgess, Nicola
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 327-342
Persistent link: https://www.econbiz.de/10014303246
Saved in:
8
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
9
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
10
Lean healthcare applied systematically in a medium-sized medical clinic hospitalization
Martins Drei, Samuel
;
Arruda Ignacio, Paulo Sergio de
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 666-689
Persistent link: https://www.econbiz.de/10013367400
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