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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien"
~isPartOf:"The spread of yield management practices : the need for systematic approaches ; with 13 tables"
~subject:"Complaint management"
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
The spread of yield management practices : the need for systematic approaches ; with 13 tables
Journal of revenue and pricing management
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Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service
Noone, Breffni M.
;
Lee, Chung Hun
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
3
,
pp. 334-357
Persistent link: https://www.econbiz.de/10009272014
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