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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Bilgihan, Anil"
~person:"Mattila, Anna S."
~person:"Quach, Sara"
~person:"Sesé, F. Javier"
~subject:"Beziehungsmarketing"
~subject:"Website"
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Search: subject_exact:"Consumer Behaviour"
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Beziehungsmarketing
Website
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
Gastronomie
2
Restaurant industry
2
Viral marketing
2
Virales Marketing
2
word-of-mouth
2
Beschwerdemanagement
1
Cause-Related Marketing
1
Cause-related marketing
1
Complaint management
1
Dienstleistungsmanagement
1
Gastgewerbe
1
Hospital
1
Hospitality industry
1
Krankenhaus
1
Kundenbindungsprogramm
1
Loyalty program
1
Luxury goods
1
Luxusgüter
1
Marketing management
1
Marketingmanagement
1
Service management
1
cause-related marketing (CRM)
1
consumer behavior
1
customer experience management
1
cuteness
1
data and theory
1
experience recommendation
1
experiments
1
food and beverage
1
hospitality CRM
1
loyalty reward program
1
luxury consumption
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Bilgihan, Anil
Mattila, Anna S.
Quach, Sara
Sesé, F. Javier
Kim, Eojina
4
Tanford, Sarah
4
Tang, Liang
4
Hanks, Lydia
3
Line, Nathaniel D.
3
Raab, Carola
3
Hyun, Sunghyup Sean
2
Kim, Woo Gon
2
Law, Rob
2
Lee, Seonjeong
2
Miao, Li
2
So, Kevin Kam Fung
2
Abrahams, Alan
1
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
1
Asatryan, Vahagn S.
1
Au, Norman
1
Back, Ki-Joon
1
Back, Robin M.
1
Baker, Melissa A.
1
Baloglu, Seyhmus
1
Berezan, Orie
1
Berry, Riley
1
Boon Liat Cheng
1
Bosselman, Robert
1
Bufquin, Diego
1
Butcher, Ken
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Cai, Ruiying
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Cham Tat Huei
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Chandrasekera, Tilanka
1
Chen, Sandy C.
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Chen, Shih-Chih
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Chen, Siyu
1
Cheung, Catherine
1
Chi, Christina Geng-Qing
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Cho, Heetae
1
Choi, Hyung-Min
1
Chomvilailuk, Rojanasak
1
Chuang, Ning-Kuang
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
6
Journal of retailing and consumer services
6
The journal of services marketing
5
Journal of service research
4
Services marketing quarterly
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of the Academy of Marketing Science
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The journal of product & brand management
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Cornell hospitality quarterly : CQ
1
Customer engagement marketing
1
European management review : the journal of the European Academy of Management
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of quality and service sciences
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service management
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Psychology & marketing
1
Service business
1
The international review of retail, distribution and consumer research
1
The service industries journal
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
Universia business review : UBR
1
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ECONIS (ZBW)
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The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
2
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
Saved in:
3
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
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