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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
~subject:"Holiday behaviour"
~subject:"Marketingmanagement"
~subject:"Restaurant industry"
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Consumer behaviour
Holiday behaviour
Marketingmanagement
Restaurant industry
Konsumentenverhalten
6
Beziehungsmarketing
4
Relationship marketing
4
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer satisfaction
2
Dienstleistungsqualität
2
Gastgewerbe
2
Hospitality industry
2
Kundenzufriedenheit
2
Service quality
2
corporate social responsibility
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Bibliometrics
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Cause-Related Marketing
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Cause-related marketing
1
Charity
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Complaint management
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Kundenbindungsprogramm
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Loyalty program
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Marketing management
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Tourismusforschung
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Tourismuswirtschaft
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Viral marketing
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Virales Marketing
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Wohltätigkeit
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customer engagement
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customer experience management
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Mattila, Anna S.
Kim, Eojina
5
Line, Nathaniel D.
4
Raab, Carola
4
Tanford, Sarah
4
Tang, Liang
4
Chi, Christina Geng-Qing
3
Hanks, Lydia
3
King, Ceridwyn
3
Li, Mimi
3
Noone, Breffni M.
3
Ok, Chihyung
3
Wu, Luorong
3
Agag, Gomaa
2
Back, Ki-joon
2
Chen, Chien-Yu
2
Chi, Christina Geng-qing
2
Eid, Riyad
2
Gao, Yixing
2
Gursoy, Dogan
2
Hyun, Sunghyup Sean
2
Kaplanidou, Kyriaki
2
Kim, Wansoo
2
Kim, Woo Gon
2
Lee, Jin-soo
2
Lee, Seonjeong
2
Legendre, Tiffany S.
2
Li, Xiang
2
Lin, Michael S.
2
Liu, Matthew Tingchi
2
Lu, Lu
2
Mathe, Kimberly
2
Miao, Li
2
Oh, Haemoon
2
Pan, Li
2
Qu, Hailin
2
Schwartz, Zvi
2
So, Kevin Kam Fung
2
Teng, Hsiu-Yu
2
Wong, IpKin Anthony
2
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
14
The journal of services marketing
7
Journal of hospitality marketing & management
6
Journal of business research : JBR
5
Cornell hospitality quarterly : CQ
3
Journal of service management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International journal of contemporary hospitality management
2
Journal of service research
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
Breaking new ground in theory and practice
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Journal of revenue and pricing management
1
The journal of product & brand management
1
Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
6
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1
Instant karma : how the karmic-investment mindset affects customer engagement with corporate charitable giving requests
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 770-782
Persistent link: https://www.econbiz.de/10014633713
Saved in:
2
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
Saved in:
3
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
4
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
5
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
6
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
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