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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
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Dienstleistungsqualität
Kundenzufriedenheit
Beziehungsmarketing
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Customer satisfaction
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E-commerce
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Electronic Commerce
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Hotel industry
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Hotellerie
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Internet marketing
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Online-Marketing
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Relationship marketing
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Service quality
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Signalling
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Website
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e-CRM
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electronic customer relationship management
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signaling theory
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website quality
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of open innovation : technology, market, and complexity
2
Information technology and management
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Research journal of business management
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Signaling service quality via website e-CRM features : more gains for smaller and lessr known hotels
Tian, Jenny
;
Wang, Sophia
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 211-245
Persistent link: https://www.econbiz.de/10011645609
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