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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing research : JMR"
~person:"Mattila, Anna S."
~subject:"Online-Marketing"
~subject:"Relationship marketing"
~subject:"USA"
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Online-Marketing
Relationship marketing
USA
Consumer behaviour
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Konsumentenverhalten
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Beschwerdemanagement
3
Complaint management
3
Beziehungsmarketing
2
Corporate Social Responsibility
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Corporate social responsibility
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Dienstleistungsqualität
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Emotion
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Mattila, Anna S.
Mavondo, Felix
4
Ramkissoon, Haywantee
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Tanford, Sarah
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Dewnarain, Senika
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Han, Heesup
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Heerde, Harald J. van
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Journal of hospitality marketing & management
Journal of marketing research : JMR
International journal of hospitality management
9
The journal of services marketing
5
Journal of business research : JBR
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of service management
2
Journal of service research
2
Services marketing quarterly
2
Cornell hospitality quarterly : CQ
1
Journal of financial services marketing : JFSM
1
Journal of retailing
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Journal of service research : JSR
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Journal of travel and tourism marketing
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The journal of product & brand management
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
2
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
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