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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"Service business"
~person:"Mahr, Dominik"
~person:"Ro, Heejung"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsmanagement"
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Ro, Heejung
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Journal of hospitality marketing & management
Management science : journal of the Institute for Operations Research and the Management Sciences
Service business
International journal of hospitality management
1
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ECONIS (ZBW)
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Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
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Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
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