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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The service industries journal"
~person:"Hanks, Lydia"
~subject:"Complaint management"
~subject:"Dienstleistungsqualität"
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Journal of hospitality marketing & management
The service industries journal
European journal of marketing : EJM
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Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan
;
Hanks, Lydia
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
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