//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~person:"Anusree, M. R."
~subject:"Complaint management"
~subject:"Hospital"
~subject:"Kundenservice"
~subject:"Markenimage"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Hospital
Kundenservice
Markenimage
Beschwerdemanagement
1
Bewertung
1
Consumer behaviour
1
Customer satisfaction
1
Dienstleistungsqualität
1
Evaluation
1
Hotel industry
1
Hotellerie
1
Internet marketing
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Online retailing
1
Online reviews
1
Online-Handel
1
Online-Marketing
1
Service quality
1
Viral marketing
1
Virales Marketing
1
agreement
1
attitude
1
justice
1
patronage intention
1
review agreement
1
severity
1
webcare
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Anusree, M. R.
Bai, Billy
2
Fan, Alei
2
Koc, Erdogan
2
Li, Minglong
2
Mattila, Anna S.
2
Miao, Li
2
Qiu, Hailian
2
Ro, Heejung
2
Anning-Dorson, Thomas
1
Assaker, Guy
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Bogicevic, Vanja
1
Browning, Victoria
1
Bujisic, Milos
1
Butcher, Ken
1
Byun, Jaemun
1
Cai, Ruiying
1
Chen, Haipeng
1
Chen, Shu-Hsiang
1
Cheng, Bao
1
Chi, Oscar Hengxuan
1
Choi, Hyeyoon
1
Choo, Wei Chong
1
Christou, Evangelos
1
Chu, Peng-Xu
1
Cranage, David A.
1
Denizci, Basak
1
DiPietro, Robin B.
1
Dong, Yun
1
El Haddad, Rania
1
Fakharian, Meysam
1
Fong, Lawrence Hoc Nang
1
Gazzoli, Gabriel
1
Ghahramani, Ladan
1
Givens, Kayde D.
1
Goh, Ben
1
González-Mansilla, Oscar Luis
1
Gui, Chenglin
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->