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~isPartOf:"Journal of hospitality marketing & management"
~person:"Fan, Alei"
~subject:"Consumer behaviour"
~subject:"Leadership style"
~subject:"Urlaubsverhalten"
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Consumer behaviour
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Urlaubsverhalten
Customer satisfaction
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Dienstleistungsqualität
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anthropomorphism
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customer participation
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interdependent self-construal
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perceived control
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Fan, Alei
Ramkissoon, Haywantee
6
Baloglu, Seyhmus
5
Han, Heesup
5
Mattila, Anna S.
5
Mavondo, Felix
5
Line, Nathaniel D.
4
Tang, Liang
4
Dewnarain, Senika
3
Goh, Ben
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Jin, Naehyun Paul
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Kim, Peter Beomcheol
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Lee, Seonjeong
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Miao, Li
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Tanford, Sarah
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Al-Hawari, Mohd Ahmad
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Md Karim Rabiul
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Mohsin Raza
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Qu, Hailin
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Rimsha Khalid
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Journal of hospitality marketing & management
International journal of hospitality management
3
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The journal of services marketing
1
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ECONIS (ZBW)
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The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
2
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
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