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~isPartOf:"Journal of hospitality marketing & management"
~person:"Wu, Luorong"
~subject:"Complaint management"
~subject:"Hospital"
~subject:"Online retailing"
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Journal of hospitality marketing & management
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When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
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