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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
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Kundenzufriedenheit
Marketingmanagement
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Beziehungsmarketing
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Consumer behaviour
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Dienstleistungsqualität
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Konsumentenverhalten
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Service quality
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Access-based consumption
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Behavior intention
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Betriebsklima
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Customer participation
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Customer satisfaction
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Customer service
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Dienstleistungssektor
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Hotel industry
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Hotellerie
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Innovation
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Innovationsmanagement
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Kundenservice
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Personality psychology
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Persönlichkeitspsychologie
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customer citizenship behavior
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customer participation
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customer participation behavior
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employee innovative behavior
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hospitality
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DiPietro, Robin B.
1
Fan, Alei
1
Hsu, Cathy H. C.
1
Jin, Dan
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Li, Minglong
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Journal of hospitality marketing & management
Journal of business research : JBR
7
Journal of retailing and consumer services
7
The journal of services marketing
6
Journal of service research : JSR
4
The service industries journal
4
Journal of service management
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Journal of service theory and practice
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Service business
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of hospitality management
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Journal of service research
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Marketing letters : a journal of research in marketing
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Tourism management : research, policies, practice
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Asia Pacific business review
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Economies : open access journal
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European journal of marketing
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European management journal
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Industry and innovation
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International journal of bank marketing
1
International journal of business information systems : IJBIS
1
International journal of consumer studies
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International journal of contemporary hospitality management
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International journal of emerging markets
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International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services, economics and management
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Inventi impact: retailing & consumer services
1
Journal of business ethics : JOBE
1
Journal of business market management : JBM
1
Journal of economic development
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of marketing research
1
Journal of promotion management : innovations in planning and applied research
1
Journal of the Academy of Marketing Science
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The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
2
Customer
participation
in services and its effect on employee innovative behavior
Li, Minglong
;
Hsu, Cathy H. C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
2
,
pp. 164-185
Persistent link: https://www.econbiz.de/10011669773
Saved in:
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