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~isPartOf:"Journal of hospitality marketing & management"
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Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Dienstleistungsqualität
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Gastgewerbe
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Hospitality industry
2
Kundenzufriedenheit
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Service quality
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Tourism
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Tourism industry
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Tourismus
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Tourismuswirtschaft
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Bibliometrics
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Bibliometrie
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Consumer behaviour
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Customer service
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Emotion
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Emotional intelligence development
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Emotions
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Intelligence
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Intelligenz
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Konsumentenverhalten
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Kundenservice
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Luxury goods
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Luxusgüter
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Perception
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Service failure
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Tourism research
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Tourismusforschung
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Wahrnehmung
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appearance
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attractiveness
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attractivity
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emotion recognition
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emotion/facial expression recognition
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hospitality
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lookism
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research
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service failure
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service recovery
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Koc, Erdogan
3
Boz, Hakan
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Villi, Bilge
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Journal of hospitality marketing & management
Tourism management : research, policies, practice
7
The international journal of human resource management
4
Annals of tourism research : ATR ; a social sciences journal
2
Competitiveness review : an international business journal incorporating Journal of global competitiveness
2
Contemporary issues in behavioral finance
2
Journal of hospitality and tourism insights
2
Total quality management & business excellence
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management perspectives : TMP
2
Journal of Hospitality and Tourism Insights
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Journal of travel and tourism marketing
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ECONIS (ZBW)
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Development of hospitality and tourism employees' emotional intelligence through developing their emotion recognition abilities
Koc, Erdogan
;
Boz, Hakan
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 121-138
Persistent link: https://www.econbiz.de/10012256122
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2
Service failures and recovery in hospitality and tourism : a review of literature and recommendations for future research
Koc, Erdogan
- In:
Journal of hospitality marketing & management
28
(
2019
)
5
,
pp. 513-537
Persistent link: https://www.econbiz.de/10012176674
Saved in:
3
Employee attractiveness and customers' service failure perceptions
Villi, Bilge
;
Koc, Erdogan
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 41-60
Persistent link: https://www.econbiz.de/10011848320
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