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~isPartOf:"Journal of hospitality marketing & management"
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Consumer behaviour
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Beschwerdemanagement
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Customer satisfaction
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Dienstleistungsqualität
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anthropomorphism
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Wu, Luorong
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Fan, Alei
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Journal of hospitality marketing & management
International journal of hospitality management
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
International journal of contemporary hospitality management
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Tourism management : research, policies, practice
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Journal of business research : JBR
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Journal of service management
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The journal of services marketing
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Cornell hospitality quarterly : CQ
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International Journal of Contemporary Hospitality Management
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Journal of Services Marketing
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Journal of retailing
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Journal of service research : JSR
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Journal of travel and tourism marketing
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The Cornell hospitality quarterly
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Healing the pain : does COVID-19 isolation drive intentions to seek travel and hospitality experiences?
Lu, Lu
;
Lee, Lindsey
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 620-639
Persistent link: https://www.econbiz.de/10013327194
Saved in:
2
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
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