//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Cai, Liping A."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Grégoire, Yany"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Brand management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 16 applied filters
Year of publication
From:
To:
Subject
All
Brand management
Beziehungsmarketing
32
Relationship marketing
32
Customer satisfaction
15
Kundenzufriedenheit
15
Consumer behaviour
13
Konsumentenverhalten
13
Dienstleistungsqualität
9
Service quality
9
Brand image
5
Markenimage
5
Beschwerdemanagement
4
Complaint management
4
Destination management
4
Destinationsmanagement
4
Einzelhandel
4
Holiday behaviour
4
Retail trade
4
Tourism marketing
4
Tourismusmarketing
4
Urlaubsverhalten
4
Customer integration
3
International tourism
3
Internationaler Tourismus
3
Kundenintegration
3
Markenführung
3
Meta-Analyse
3
Meta-analysis
3
Switching behaviour
3
Tourism destination
3
Tourismusregion
3
Wechselverhalten
3
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Customer relationships
2
Customer service
2
Designation of origin
2
Destination image
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Blut, Markus
Brady, Michael K.
Cai, Liping A.
Evanschitzky, Heiner
Fu, Xiaoxiao
Grégoire, Yany
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Hyun, Sunghyup Sean
4
Ahn, Jiseon
3
Kaushik, Arun Kumar
3
Kumar, Vikas
3
Back, Ki-Joon
2
Hudson, Simon
2
Kim, Insin
2
Kwak, Hyokjin
2
Puzakova, Marina
2
Reinartz, Werner J.
2
So, Kevin Kam Fung
2
Theobald, Elke
2
Tung, Vincent Wing Sun
2
Verhoef, Peter C.
2
Ahearne, Michael
1
Ahn, Young-joo
1
Ahuvia, Aaron
1
Albers, Sönke
1
Arnhold, Ulrike
1
Aro, Kaisa
1
Bagozzi, Richard P.
1
Baldus, Brian
1
Barišić, Petra
1
Barreda, Albert A.
1
Batra, Rajeev
1
Bei, Zhiling
1
Belanche, Daniel
1
Berenguer Contrí, Gloria
1
Bilgihan, Anil
1
Bitner, Mary Jo
1
Blair, Edward A.
1
Bleier, Alexander
1
Bolton, Ruth N.
1
Borraz, Stéphane
1
Breusch, Alexander
1
Brooks, Gillian
1
Brown, Stephen Walter
1
Béal, Mathieu
1
Büttner, Miriam
1
more ...
less ...
Published in...
All
Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
European journal of marketing : EJM
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of marketing management : MM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of the Academy of Marketing Science
1
MIT sloan management review
1
The journal of personal selling & sales management : JPSSM
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
2
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
3
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->