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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service theory and practice"
~person:"Adil, Mohd"
~person:"Saeed, Munazza"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Kundenservice
2
Kundenzufriedenheit
2
Service quality
2
Bibliometrics
1
Bibliometrie
1
Digitale Dienste
1
Frontline service employees
1
Führungsstil
1
Internet
1
Kooperative Führung
1
Leadership style
1
Lexicometric analysis
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Online retailing
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Online service failure
1
Online-Handel
1
Participative leadership
1
Role breadth self-efficacy
1
SLR
1
Service recovery performance
1
Systematic literature review
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TCCM framework
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Trait mindfulness
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Web-based service
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Adil, Mohd
Saeed, Munazza
Sörqvist, Patrik
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Allard, Thomas
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Du, Jianguo
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Dunn, Lea H.
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Journal of marketing
Journal of service theory and practice
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Participative leadership and service recovery performance : a moderated mediation model
Khan, Muhammad Aamir Shafique
;
Du, Jianguo
;
Jin, Shuai
; …
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 537-555
Persistent link: https://www.econbiz.de/10014302373
Saved in:
2
Online service failure : antecedents, moderators and consequences
Adil, Mohd
;
Sadiq, Mohd
;
Jebarajakirthy, Charles
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
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