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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service theory and practice"
~person:"Casidy, Riza"
~person:"Jin, Shuai"
~person:"Saeed, Munazza"
~subject:"Complaint management"
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Search: subject:"Customer satisfaction"
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Complaint management
Beschwerdemanagement
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Kundenservice
2
Kundenzufriedenheit
2
Service quality
2
Bibliometrics
1
Bibliometrie
1
Consumer behaviour
1
Consumer forgiveness
1
Customer service journey
1
Frontline service employees
1
Führungsstil
1
Konsumentenverhalten
1
Kooperative Führung
1
Leadership style
1
Participative leadership
1
Role breadth self-efficacy
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Service failure
1
Service recovery
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Service recovery performance
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Systematic literature review
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Trait mindfulness
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Casidy, Riza
Jin, Shuai
Saeed, Munazza
Sörqvist, Patrik
2
Adil, Mohd
1
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1
Allard, Thomas
1
Andrews, Michelle
1
Berggren, Benny
1
Bharti, Kumkum
1
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1
Cui, Jinsheng
1
Dahl, Darren W.
1
Deng, Xiaoyan
1
Du, Jianguo
1
Dunn, Lea H.
1
Edström, Andreas
1
Ek, Peter
1
Fornell, Claes
1
Ho, Ting Hin
1
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1
Jebarajakirthy, Charles
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Kanuri, Vamsi K.
1
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1
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1
Kim, Yungchul
1
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Luo, Xueming
1
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1
Maseeh, Haroon Iqbal
1
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1
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1
Mithas, Sunil
1
Molin, Jonas
1
Morgeson, Forrest V., III.
1
Nylander, Beatrice
1
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Journal of marketing
Journal of service theory and practice
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Services marketing quarterly
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ECONIS (ZBW)
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Participative leadership and service recovery performance : a moderated mediation model
Khan, Muhammad Aamir Shafique
;
Du, Jianguo
;
Jin, Shuai
; …
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 537-555
Persistent link: https://www.econbiz.de/10014302373
Saved in:
2
Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
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