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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Customer satisfaction"
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| 4 applied filters
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Subject
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Customer satisfaction
Consumer behaviour
449
Konsumentenverhalten
449
Relationship marketing
414
Beziehungsmarketing
413
Marketing management
227
Marketingmanagement
227
Brand management
217
Markenführung
217
Brand image
186
Markenimage
186
Kundenzufriedenheit
166
Destination management
164
Destinationsmanagement
164
Tourism marketing
164
Tourismusmarketing
164
Holiday behaviour
156
Urlaubsverhalten
156
Dienstleistungsqualität
118
Service quality
118
Tourism
115
Tourismus
114
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112
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112
Lieferantenmanagement
102
Supplier relationship management
102
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90
Social web
90
Salespeople
78
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78
Brand
77
Innovation
77
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76
Tourismuswirtschaft
76
Markenartikel
75
Internet marketing
68
Online-Marketing
68
Firm performance
66
Unternehmenserfolg
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Corporate Social Responsibility
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165
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166
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English
166
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Han, Heesup
15
Homburg, Christian
7
Hyun, Sunghyup Sean
6
Grégoire, Yany
5
Kim, Wansoo
5
Kumar, V.
5
Wieseke, Jan
5
Fornell, Claes
4
Morgan, Neil A.
4
Yu, Jongsik
4
Brady, Michael K.
3
Chua, Bee-Lia
3
Hult, G. Tomas M.
3
Lee, Choong-Ki
3
Moon, Hyoungeun
3
Morgeson, Forrest V., III.
3
Umashankar, Nita
3
Verhoef, Peter C.
3
Wong, IpKin Anthony
3
Zablah, Alex R.
3
Back, Ki-Joon
2
Bhagwat, Yashoda
2
Bharadwaj, Sundar
2
Bornemann, Torsten
2
Brown, Tom
2
Chung, Namho
2
Dahl, Darren W.
2
Dong, Beibei
2
Haumann, Till
2
Hogreve, Jens
2
Hsu, Cathy H. C.
2
Hsu, Maxwell K.
2
Kim, Jinkyung Jenny
2
Kim, Myung-Ja
2
Koo, Bonhak
2
Lam, Iok Keng Veronica
2
Law, Chun Hung Roberts
2
Lee, Jin-soo
2
Lee, Sanghyeop
2
Loureiro, Sandra Maria Correia
2
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Published in...
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Journal of marketing
Journal of the Academy of Marketing Science
Journal of travel and tourism marketing
International journal of hospitality management
355
Journal of retailing and consumer services
309
Journal of business research : JBR
218
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of hospitality marketing & management
153
The journal of services marketing
152
International journal of contemporary hospitality management
140
Cogent business & management
103
The service industries journal
100
Journal of air transport management
87
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
International journal of productivity and quality management : IJPQM
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of service research : JSR
66
The TQM journal : the international review of organizational improvement
66
Total quality management & business excellence
66
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
International journal of quality & reliability management
59
Service business
59
Services marketing quarterly
58
Asia Pacific journal of marketing and logistics
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
International journal of services, economics and management
52
Journal of Services Marketing
52
Journal of strategic marketing
51
International Journal of Retail & Distribution Management
49
International journal of electronic customer relationship management : IJECRM
49
The international journal of bank marketing : IJBM
46
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
45
International journal of quality and service sciences
42
Psychology & marketing
42
The journal of business & industrial marketing
42
European journal of marketing : EJM
41
Quality management journal : QMJ
40
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ECONIS (ZBW)
166
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1
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10
of
166
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date (newest first)
date (oldest first)
1
Implementing the marketing concept at the employee-customer interface : the role of customer need
knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
2
Impact of customer relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
3
Multilevel analysis of the relationship between type of travel, online ratings, and
management
response : empirical evidence from international upscale hotels
Liang, Sai
;
Schuckert, Markus
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 239-256
Persistent link: https://www.econbiz.de/10011669972
Saved in:
4
Customer experience
management
: toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
5
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
6
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
7
The two sides of hotel green practices in customer experience : an integrated approach of the Kano model and business analytics
Park, Hyekyung
;
Bitaab, Mahsa
;
Lee, Minwoo
;
Back, Ki-Joon
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 659-671
Persistent link: https://www.econbiz.de/10014513687
Saved in:
8
Unraveling the difference mechanism of authenticity experience in determining antecedents and consequences of destination loyalty
Fang, Yen-Po
;
Liu, Chih-Hsing
- In:
Journal of travel and tourism marketing
41
(
2024
)
6
,
pp. 849-863
Persistent link: https://www.econbiz.de/10014566336
Saved in:
9
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
10
A patterns perspective of customers' brand experiences with robotics in hospitality
Tung, Vincent Wing Sun
;
Tse, Serene Wai Tsz
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10014285201
Saved in:
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