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~isPartOf:"Journal of marketing"
~isPartOf:"The journal of services marketing"
~person:"Baker, Thomas"
~person:"Bejou, David"
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Baker, Thomas
Bejou, David
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Journal of marketing
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Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
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2
Explanation information and source in service recovery initiatives
Baker, Thomas
;
Meyer, Tracy
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 311-318
Persistent link: https://www.econbiz.de/10010411912
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