//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of marketing"
~isPartOf:"The journal of services marketing"
~person:"Bejou, David"
~person:"Hult, G. Tomas M."
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service quality
2
Airline
1
Customer experience
1
Ethiopia
1
Fluggesellschaft
1
Relationship lifecycle
1
Service failure
1
complaint management incentives
1
complaint recovery
1
customer complaint behavior
1
customer loyalty
1
customer satisfaction
1
exit-voice-loyalty theory
1
Äthiopien
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Bejou, David
Hult, G. Tomas M.
Mattila, Anna S.
2
Abney, Alexandra K.
1
Andrews, Michelle
1
Ashill, Nicholas J.
1
Bambauer-Sachse, Silke
1
Beatty, Sharon E.
1
Bone, Paula Fitzgerald
1
Breazeale, Michael
1
Carruthers, Janet
1
Cesmeci, Caner
1
Choi, Beom Joon
1
Chou, En-Yi
1
Collier, Joel E.
1
Comprix, Joseph
1
Cook, Laurel Aynne
1
Cummings, Krista Hill
1
Dahl, Darren W.
1
Deng, Xiaoyan
1
Ford, Toni-Rochelle S.
1
Fornell, Claes
1
Gauri, Dinesh Kumar
1
Golmohammadi, Alireza
1
Grewal, Dhruv
1
Grewal, Lauren
1
Havakhor, Taha
1
Henrique, Jorge Luiz
1
Herhausen, Dennis
1
Holloway, Betsy Bugg
1
Horky, Alisha Blakeney
1
Hur, Jungyun
1
Jang, Sharon
1
Jang, Soocheong
1
Kanuri, Vamsi K.
1
Kapitan, Sommer
1
Keiningham, Timothy
1
Knox, George
1
La, Suna
1
Lacey, Russell
1
more ...
less ...
Published in...
All
Journal of marketing
The journal of services marketing
Journal of retailing
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
2
Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->