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~isPartOf:"Journal of marketing"
~person:"Deng, Xiaoyan"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
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Deng, Xiaoyan
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When and why saying "thank you" is better than saying "sorry" in redressing service failures : the role of self-esteem
You, Yanfen
;
Yang, Xiaojing
;
Wang, Lili
;
Deng, Xiaoyan
- In:
Journal of marketing
84
(
2020
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10012176607
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