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~isPartOf:"Journal of marketing"
~person:"Homburg, Christian"
~person:"Keller, Kevin Lane"
~person:"Shapiro, Stanley J."
~subject:"Beschwerdemanagement"
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Satisfaction, complaint, and the stock value gap
Luo, Xueming
;
Homburg, Christian
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 29-43
Persistent link: https://www.econbiz.de/10003746961
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