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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of marketing"
~subject:"Customer satisfaction"
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Search: subject_exact:"Customer orientation"
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Customer satisfaction
Beziehungsmarketing
204
Relationship marketing
204
Consumer behaviour
81
Konsumentenverhalten
81
Kundenzufriedenheit
33
Lieferantenmanagement
27
Supplier relationship management
27
Brand management
26
Markenführung
26
Dienstleistungsqualität
24
Service quality
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23
Social web
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Customer integration
22
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Marketingmanagement
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relationship marketing
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33
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Fornell, Claes
3
Wieseke, Jan
3
Homburg, Christian
2
Hult, G. Tomas M.
2
Kumar, V.
2
Morgeson, Forrest V., III.
2
Allen, B. J.
1
Anand, Ankit
1
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1
Arora, Sandeep
1
Auh, Seigyoung
1
Bartholomew, Darrell E.
1
Becerril-Arreola, Rafael
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1
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1
Brady, Michael K.
1
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1
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1
Carlson, Jamie
1
Christodoulides, George
1
Coelho, Filipe
1
Dahl, Darren W.
1
Deng, Xiaoyan
1
Derfuß, Klaus
1
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Eller, Tönnjes Freerk
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Grégoire, Yany
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Harrison, Tina
1
Haumann, Till
1
Hogreve, Jens
1
Hollebeek, Linda D.
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Holzmüller, Hartmut H.
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Journal of marketing management : MM
Journal of marketing
Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Cogent business & management
47
Journal of service research : JSR
44
Services marketing quarterly
43
Service business
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
32
The journal of business & industrial marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Psychology & marketing
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
25
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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ECONIS (ZBW)
33
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1
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
2
Shedding light on the dark side of firm lobbying : a customer perspective
Vadakkepatt, Gautham G.
;
Arora, Sandeep
;
Martin, Kelly D.
; …
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 79-97
Persistent link: https://www.econbiz.de/10013258851
Saved in:
3
Customer experience journeys : loyalty loops versus involvement spirals
Siebert, Anton
;
Gopaldas, Ahir
;
Lindridge, Andrew
; …
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 45-66
Persistent link: https://www.econbiz.de/10012231616
Saved in:
4
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
5
Pleasant ambient scents : a meta-analysis of customer responses and situational contingencies
Roschk, Holger
;
Hosseinpour, Masoumeh
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 125-145
Persistent link: https://www.econbiz.de/10012176465
Saved in:
6
When and why saying "thank you" is better than saying "sorry" in redressing service failures : the role of self-esteem
You, Yanfen
;
Yang, Xiaojing
;
Wang, Lili
;
Deng, Xiaoyan
- In:
Journal of marketing
84
(
2020
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10012176607
Saved in:
7
When does (mis)fit in customer orientation matter for frontline employees’ job satisfaction and performance?
Mengüç, Bülent
;
Auh, Seigyoung
;
Katsikeas, Constantine S.
- In:
Journal of marketing
80
(
2016
)
1
,
pp. 65-83
Persistent link: https://www.econbiz.de/10011507449
Saved in:
8
The unintended consequence of price-based service recovery incentives
Kanuri, Vamsi K.
;
Andrews, Michelle
- In:
Journal of marketing
83
(
2019
)
5
,
pp. 57-77
Persistent link: https://www.econbiz.de/10012176134
Saved in:
9
Exploring the relationship between individual values and the customer orientation of front-line employees
Sousa, Carlos M. P.
;
Coelho, Filipe
- In:
Journal of marketing management : MM
29
(
2013
)
15/16
,
pp. 1653-1679
Persistent link: https://www.econbiz.de/10010235028
Saved in:
10
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
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