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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Item response theory"
~subject:"Management"
~subject:"Services"
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Journal of marketing management : MM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
SpringerLink / Bücher
4
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Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
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Prioritising marketing activities in different types of marketing functions
Martensen, Anne
;
Mouritsen, Jan
- In:
Total quality management & business excellence : an …
28
(
2017
)
11
,
pp. 1264-1284
Persistent link: https://www.econbiz.de/10011779645
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2
Conceptual modelling of the Failure management process in the manufacturing industry
Tuertmann, Robin
;
Gloeckner, Henrik
;
Falk, Björn
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
9
,
pp. 1041-1053
Persistent link: https://www.econbiz.de/10011778062
Saved in:
3
Linking employee and customer misbehaviour : the moderating role of past misdemeanours
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
30
(
2014
)
3/4
,
pp. 221-244
Persistent link: https://www.econbiz.de/10010345687
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