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~isPartOf:"Journal of marketing management : MM"
~person:"Harrison, Tina"
~subject:"Consumer behaviour"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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model mis-specification
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A critical examination of service loyalty measures
El-Manstrly, Dahlia
;
Harrison, Tina
- In:
Journal of marketing management : MM
29
(
2013
)
15/16
,
pp. 1834-1861
Persistent link: https://www.econbiz.de/10010235007
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