//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Arbeitszufriedenheit"
~subject:"Consumer behaviour"
~subject:"Cost management"
~subject:"Dienstleistungsmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Nachkaufmarketing"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Arbeitszufriedenheit
Consumer behaviour
Cost management
Dienstleistungsmanagement
Customer service
34
Kundenservice
34
Konsumentenverhalten
15
Beziehungsmarketing
12
Dienstleistungsqualität
12
Relationship marketing
12
Service quality
12
Customer satisfaction
11
Kundenzufriedenheit
11
Beschwerdemanagement
8
Complaint management
8
Einzelhandel
4
Retail trade
4
USA
4
United States
4
Australia
3
Australien
3
Contract theory
3
Dienstleistungssektor
3
Lieferkette
3
Service industry
3
Service recovery
3
Supply chain
3
Vertragstheorie
3
Aerospace industry
2
Business process management
2
Dienstleistung
2
Ethiopia
2
Gender
2
Geschlecht
2
Job satisfaction
2
KMU
2
Luftfahrtindustrie
2
Product quality
2
Produktqualität
2
Prozessmanagement
2
SME
2
Salespeople
2
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
19
Type of publication (narrower categories)
All
Article in journal
19
Aufsatz in Zeitschrift
19
Language
All
English
19
Author
All
Rutherford, Brian N.
2
Amos, Clinton
1
Anaza, Nwamaka A.
1
Autry, Chad W.
1
Basso, Kenny
1
Bellos, Ioannis
1
Benoit, Sabine
1
Brockhaus, Sebastian
1
Broilo, Patricia Liebesny
1
Buell, Ryan W.
1
Campbell, Dennis W.
1
Chen, Martin
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Cho, Soo-Haeng
1
Cho, Yoon-na
1
Coughlan, Anne T.
1
Espartel, Lélis Balestrin
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Frei, Frances X.
1
Hill, Donna J.
1
Holmqvist, Jonas
1
Hsu, Li-chun
1
Knemeyer, A. Michael
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Larivière, Bart
1
Liu, Nan
1
Lukea-Bhiwajee, Soolakshna D.
1
Lundberg, Heléne
1
Mallalieu, Lynnea
1
Nageswaran, Leela
1
Naidoo, Perunjodi
1
Nakamoto, Kent
1
O'Brien, Matthew
1
Ramseook-Munhurrun, Prabha
1
Savaskan, R. Canan
1
Scheller-Wolf, Alan
1
Shan, Wang
1
more ...
less ...
Published in...
All
Journal of marketing theory and practice
Management science : journal of the Institute for Operations Research and the Management Sciences
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
46
International journal of hospitality management
45
The journal of services marketing
41
Journal of business research : JBR
29
Services marketing quarterly
15
International journal of contemporary hospitality management
13
Journal of service research
13
Psychology & marketing
13
Journal of hospitality marketing & management
12
Journal of service research : JSR
11
Journal of retailing
10
Journal of service management
10
Journal of service theory and practice : JSTP
9
Journal of the Academy of Marketing Science
9
European journal of marketing : EJM
8
International journal of consumer studies
8
Journal of service theory and practice
8
Service business
7
Gabler Edition Wissenschaft
6
International journal of business and economics
6
International journal of quality and service sciences
6
SpringerLink / Bücher
6
Cogent business & management
5
Ilmenauer Schriften zur Betriebswirtschaftslehre
5
International journal of services and operations management
5
Journal of air transport management
5
Journal of travel and tourism marketing
5
The Cornell hospitality quarterly
5
The international review of retail, distribution and consumer research
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of consumer behaviour : an international research review
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Manufacturing & service operations management : M & SOM
4
more ...
less ...
Source
All
ECONIS (ZBW)
19
Showing
1
-
10
of
19
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
4
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
5
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
6
Altruistic punishment : a consumer response to service failure
Silva, Renata Gonçalves Santos
;
Broilo, Patricia Liebesny
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10011771104
Saved in:
7
Transaction convenience in the payment stage : rhe retailers' perspective
Lundberg, Heléne
;
Öhman, Peter
;
Sjödin, Ulrika
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 434-454
Persistent link: https://www.econbiz.de/10010422328
Saved in:
8
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
9
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
10
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->