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~isPartOf:"Journal of marketing theory and practice : JMTP"
~subject:"Kommunikation"
~subject:"Salespeople"
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Kommunikation
Salespeople
Sales behaviour
7
Verkaufsverhalten
7
Verkaufspersonal
4
Consumer behaviour
2
Emotion
2
Konsumentenverhalten
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Arbeitsethik
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Beschwerdemanagement
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Beziehungsmarketing
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Business ethics
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Business-to-business marketing
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Complaint management
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Corporate culture
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Customer service
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Dienstleistungsmarketing
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Dienstleistungsqualität
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Economic ethics
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Organizational research
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Perception
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Service quality
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Services marketing
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Bath, Jatinderpreet Kaur
1
Bawa, Anupam
1
Boukis, Achilleas
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Bradford, Kevin Duane
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Ferrell, Linda K.
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Ferrell, Odies C.
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Hair, Joseph F.
1
Kostopoulos, Ioannis
1
Liu, Yongmei
1
Lodorfos, George
1
Merkle, Adam C.
1
Shi, Yuying
1
Weitz, Barton A.
1
Wood, Bob G.
1
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Journal of marketing theory and practice : JMTP
Journal of marketing theory and practice
9
SpringerLink / Bücher
5
Psychology & marketing
3
Handel und Internationales Marketing / Retailing and International Marketing
2
Journal of retailing and consumer services
2
The journal of personal selling & sales management : JPSSM
2
The journal of product innovation management : an international publication of the Product Development & Management Association
2
Betriebswirtschaftliche Diskussionsbeiträge
1
Business Guides on the Go
1
CESifo Working Paper Series
1
CESifo working papers
1
Die Praxis des Verkaufs : Vertriebssteuerung, Pre-Sales, Sales, Key-Account-Management
1
Discussion paper / Centre for Economic Policy Research
1
Discussion paper series / IZA
1
European journal of marketing : EJM
1
Frontiers of business research in China : selected publications from Chinese universities
1
Gabler Edition Wissenschaft
1
Gabler Research / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung, Universität Mannheim
1
Gabler Rresearch
1
Handel und Internationales Marketing Retailing and International Marketing
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
IZA Discussion Paper
1
International journal of selection and assessment
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of economic theory
1
Journal of retailing
1
Journal of targeting, measurement and analysis for marketing
1
Kommunikation/Training
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Marketing : ZFP ; journal of research and management
1
Marketing letters : a journal of research in marketing
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Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Univ. Mannheim
1
Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
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Springer eBook Collection / Business and Economics
1
Springer-Gabler Research
1
The SAGE handbook of marketing ethics
1
Working paper series : WPS
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1
Seeking consumer forgiveness : face management by frontline employees
Bath, Jatinderpreet Kaur
;
Bawa, Anupam
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
4
,
pp. 387-402
Persistent link: https://www.econbiz.de/10012483475
Saved in:
2
An examination of pro-stakeholder unethical behavior in the sales ethics subculture
Merkle, Adam C.
;
Hair, Joseph F.
;
Ferrell, Odies C.
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
4
,
pp. 418-435
Persistent link: https://www.econbiz.de/10012483478
Saved in:
3
Conceptualizing and measuring perceived service complexity
Kostopoulos, Ioannis
;
Boukis, Achilleas
;
Lodorfos, George
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
1
,
pp. 38-54
Persistent link: https://www.econbiz.de/10012181607
Saved in:
4
Harnessing internal support to enhance customer relationships : the role of networking, helping, and allocentrism
Bradford, Kevin Duane
;
Liu, Yongmei
;
Shi, Yuying
; …
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
2
,
pp. 140-158
Persistent link: https://www.econbiz.de/10012181613
Saved in:
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