Vatolkina, Natalia; Gorbashko, Elena; Kamynina, Nadezhda; … - In: Journal of open innovation : technology, market, and … 6 (2020) 4/143, pp. 1-21
Our research goal is to offer an e-service quality model based on experience and multidimensional quality and compare its applicability for e-services to find differences and similarities in consumer perceptions and behavioral intentions. Additionally, we seek to compare attributes that compose...