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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Beziehungsmarketing
681
Relationship marketing
681
Consumer behaviour
495
Konsumentenverhalten
495
Customer satisfaction
281
Kundenzufriedenheit
281
Service quality
195
Einzelhandel
186
Retail trade
186
Brand management
110
Markenführung
110
Online retailing
89
Online-Handel
89
Brand image
72
Markenimage
72
Confidence
70
Vertrauen
70
Social Web
68
Social web
68
Brand
61
Markenartikel
60
Customer integration
58
Kundenintegration
58
Internet marketing
55
Online-Marketing
55
E-commerce
50
Electronic Commerce
50
Viral marketing
48
Virales Marketing
48
Customer experience
47
Emotion
44
Customer loyalty
41
Customer service
37
Customer value
37
Satisfaction
37
Kundenservice
36
Kundenwert
36
Loyalty
35
Lieferantenmanagement
34
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195
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English
195
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Prentice, Catherine
6
Quach, Sara
4
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Mortimer, Gary
3
Park, Jungkun
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Thaichon, Paramaporn
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Bebber, Suélen
2
Bilgihan, Anil
2
Cioppi, Marco
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Hinson, Robert
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Karande, Kiran
2
Le, Hoang T. P. M.
2
Lee, Kangcheol
2
Loureiro, Sandra Maria Correia
2
Milan, Gabriel Sperandio
2
Molinillo, Sebastian
2
Pacheco, Natália Araújo
2
Paul, Justin
2
Polo-Redondo, Yolanda
2
Ricard, Line
2
Söderlund, Magnus
2
Thurasamy Ramayah
2
Toufaily, Elissar
2
Wang, Xueqin
2
Wang, Xuequn
2
AbedRabbo, Majd
1
Acheampong, Audrey
1
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
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ECONIS (ZBW)
195
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191
Customer involvement and perceptions : the moderating role of customer co-production
Cheung, Millissa F. Y.
;
To, W. M.
- In:
Journal of retailing and consumer services
18
(
2011
)
4
,
pp. 271-277
Persistent link: https://www.econbiz.de/10009232594
Saved in:
192
Experience marketing : an empirical investigation
Ismail, Ahmed Rageh
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
3
,
pp. 167-201
Persistent link: https://www.econbiz.de/10009356099
Saved in:
193
Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing
Helgesen, Øyvind
;
Håvold, Jon Ivar
;
Nesset, Erik
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 109-118
Persistent link: https://www.econbiz.de/10003956361
Saved in:
194
Value-creation among retailers and consumers : new insights into the furniture market
Andreu, Luisa
;
Sánchez, Isabel
;
Mele, Cristina
- In:
Journal of retailing and consumer services
17
(
2010
)
4
,
pp. 241-250
Persistent link: https://www.econbiz.de/10003989681
Saved in:
195
Predictors of relationship quality for luxury restaurants
Meng, Juan
;
Elliott, Kevin M.
- In:
Journal of retailing and consumer services
15
(
2008
)
6
,
pp. 509-515
Persistent link: https://www.econbiz.de/10003750774
Saved in:
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