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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
~subject:"Customer value"
~subject:"Einzelhandel"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Customer value
Einzelhandel
Kundenintegration
Beziehungsmarketing
206
Relationship marketing
206
Consumer behaviour
91
Konsumentenverhalten
91
Kundenzufriedenheit
65
Dienstleistungsqualität
52
Service quality
52
Customer integration
27
relationship marketing
24
Lieferantenmanagement
22
Supplier relationship management
22
Brand management
19
Confidence
19
Markenführung
19
Social Web
19
Social web
19
Vertrauen
19
Dienstleistungssektor
18
Kundenwert
18
Service industry
18
Betriebliche Wertschöpfung
17
Services
17
Value creation
17
Dienstleistung
16
Retail trade
16
Customer experience
13
Brand image
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Emotion
12
Markenimage
12
Brand
11
Dienstleistungsmarketing
11
Services marketing
11
Markenartikel
10
Marketing management
10
Marketingmanagement
10
Customer retention
8
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102
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102
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English
102
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Gil Saura, Irene
5
Aksoy, Lerzan
3
Edvardsson, Bo
3
Jaakkola, Elina
3
Ponsignon, Frederic
3
Bebber, Suélen
2
Bejou, Azam
2
Benoit, Sabine
2
Bilstein, Nicola
2
Buoye, Alexander
2
Faßnacht, Martin
2
Fisk, Raymond P.
2
Hammedi, Wafa
2
Helkkula, Anu
2
Kandampully, Jay
2
Keiningham, Timothy
2
Leroi-Werelds, Sara
2
Lindsey-Mullikin, Joan
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Mickelsson, Karl-Jacob
2
Milan, Gabriel Sperandio
2
Quach, Sara
2
Ruiz-Molina, María-Eugenia
2
Thaichon, Paramaporn
2
Tronvoll, Bård
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Abu, Mimi Liana
1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
1
Algunaid, Najib
1
Alkire, Linda
1
Allsopp, Jason
1
Anderson, Laurel
1
Arbore, Alessandro
1
Arteaga, Francisco
1
Bala, Renu
1
Barcellos, Paulo Fernando Pinto
1
Bardauskaite, Indre
1
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of service management
Journal of retailing and consumer services
412
Journal of business research : JBR
283
International journal of hospitality management
155
The journal of services marketing
140
Industrial marketing management : the international journal for industrial and high-tech firms
112
The service industries journal
85
Journal of strategic marketing
75
Journal of hospitality marketing & management
67
International journal of contemporary hospitality management
64
Journal of service research : JSR
64
Journal of the Academy of Marketing Science
64
Journal of travel and tourism marketing
64
Journal of retailing
63
The journal of business & industrial marketing
59
Tourism management : research, policies, practice
59
Cogent business & management
57
SpringerLink / Bücher
56
Service business
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Services marketing quarterly
52
The international review of retail, distribution and consumer research
52
Asia Pacific journal of marketing and logistics
50
Journal of marketing
45
International journal of retail & distribution management
44
International journal of electronic customer relationship management : IJECRM
42
Psychology & marketing
40
The TQM journal : the international review of organizational improvement
40
The international journal of bank marketing : IJBM
40
The journal of product & brand management
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Journal of service research
38
Marketing intelligence & planning
37
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
35
International journal of retail and distribution management
35
European journal of marketing : EJM
34
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
32
International journal of electronic marketing and retailing : IJEMR
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
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ECONIS (ZBW)
102
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102
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
7
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
8
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
9
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
Saved in:
10
The role of recommender systems in fostering consumers' long-term platform engagement
Maslowska, Ewa
;
Malthouse, Edward C.
;
Hollebeek, Linda D.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 721-732
Persistent link: https://www.econbiz.de/10013325753
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