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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The service industries journal"
~person:"Ricard, Line"
~subject:"Beziehungsmarketing"
~subject:"Service quality"
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Beziehungsmarketing
Service quality
Dienstleistungsqualität
3
Relationship marketing
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Consumer behaviour
2
Customer satisfaction
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Dienstleistungssektor
2
E-commerce
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Online retailing
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Online-Handel
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Vertriebsweg
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cross-industry validation
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cross-users validation
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customer experience
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customer retention
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loyalty
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multichannel
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Ricard, Line
Gilboa, Shaked
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Services marketing quarterly
The service industries journal
Journal of financial services marketing
1
Journal of financial services marketing : JFSM
1
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ECONIS (ZBW)
3
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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
3
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
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