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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~person:"Ricard, Line"
~subject:"Beziehungsmarketing"
~subject:"Electronic Commerce"
~type_genre:"Article in journal"
~type_genre:"Mehrbändiges Werk"
~type_genre:"Working Paper"
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Beziehungsmarketing
Electronic Commerce
Dienstleistungsqualität
2
E-commerce
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Relationship marketing
2
Service quality
2
Bank
1
Consumer behaviour
1
Customer retention
1
Customer satisfaction
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Dienstleistungssektor
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Electronic Banking
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Electronic banking
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Internet
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Online retailing
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Online-Handel
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cross-industry validation
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cross-users validation
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customer retention
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online banking
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online customer loyalty
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online relationship quality
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online securities brokerage
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Ricard, Line
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of financial services marketing : JFSM
2
European journal of marketing : EJM
1
International journal of bank marketing
1
The service industries journal
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
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Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
2
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
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