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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Einzelhandel"
~subject:"Social web"
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Dienstleistungsqualität
Einzelhandel
Social web
Beziehungsmarketing
6
Customer value
6
Kundenwert
6
Relationship marketing
6
Consumer behaviour
4
Konsumentenverhalten
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Customer satisfaction
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Kundenzufriedenheit
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Social values
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Soziale Werte
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Brand image
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Brand management
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CHAID
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Confidence
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Corporate reputation
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Cost-benefit analysis
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Customer retention
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Dienstleistung
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Emotion
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Firmenimage
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Graph theory
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Kosten
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Retail trade
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Service quality
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Bebber, Suélen
1
Eberle, Luciene
1
Gallarza-Granizo, Martina G.
1
Gil Saura, Irene
1
Green, Teegan Courtney Clare
1
Hartley, Nicole
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Milan, Gabriel Sperandio
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Ruiz-Molina, María-Eugenia
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of business research : JBR
20
Journal of retailing and consumer services
20
International journal of hospitality management
13
The service industries journal
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of service research : JSR
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service management
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Service business
6
The journal of services marketing
6
Technological forecasting & social change : an international journal
5
The TQM journal : the international review of organizational improvement
5
International journal of services and operations management
4
Journal of air transport management
4
Journal of business economics and management
4
Journal of retailing
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
The international review of retail, distribution and consumer research
4
Australasian marketing journal
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of consumer studies
3
International journal of electronic customer relationship management : IJECRM
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Journal of travel and tourism marketing
3
Management decision : MD
3
Marketing intelligence & planning
3
The journal of product & brand management
3
Tourism management : research, policies, practice
3
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
2
Cogent business & management
2
Faculty & research / Insead : working paper series
2
Information technology and management
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ECONIS (ZBW)
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1
Emotional and altruistic values as drivers for a loyalty-based segementation in retailing : an approach to postrecession Spanish apparel consumers
Gallarza-Granizo, Martina G.
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 200-217
Persistent link: https://www.econbiz.de/10011633633
Saved in:
2
Using graph theory to value paying and nonpaying customers in a social network : linking customer lifetime value to word-of-mouth social value
Green, Teegan Courtney Clare
;
Hartley, Nicole
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 301-320
Persistent link: https://www.econbiz.de/10011412354
Saved in:
3
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
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