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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Kim, Wansoo"
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Destination management"
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Search: "Customer relationship management"
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Beziehungsmarketing
Destination management
Relationship marketing
27
Consumer behaviour
16
Konsumentenverhalten
16
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
9
Service quality
9
Holiday behaviour
6
Urlaubsverhalten
6
Einzelhandel
5
Retail trade
5
Brand image
4
Markenimage
4
Airline
3
Arbeitszufriedenheit
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Customer integration
3
Fluggesellschaft
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Job satisfaction
3
Kundenintegration
3
Loyalty
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Meta-Analyse
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Meta-analysis
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Tourism industry
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Tourismuswirtschaft
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Automation
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Automatisierung
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Brand management
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Customer relationships
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Customer retention
2
Customer service
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Destinationsmanagement
2
Event sector
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Gender
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Geschlecht
2
Kundenbindung
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Kundenservice
2
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27
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Kim, Wansoo
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Han, Heesup
19
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Lemon, Katherine N.
6
Wong, IpKin Anthony
6
Kumar, Vikas
5
Yu, Jongsik
5
Hwang, Jinsoo
4
Kim, Insin
4
Verhoef, Peter C.
4
Ahn, Jiseon
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Gustafsson, Anders
3
Hollebeek, Linda D.
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Kozak, Metin
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Mattila, Anna S.
3
Moon, Hyoungeun
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
Su, LuJun
3
Taplin, Ross H.
3
Tung, Vincent Wing Sun
3
Voorhees, Clay M.
3
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
8
Journal of business research : JBR
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
4
Journal of service research : JSR
3
European journal of marketing : EJM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
The journal of services marketing
2
The service industries journal
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Kundenmanagement
1
MIT sloan management review
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
SpringerLink / Bücher
1
The Cornell hospitality quarterly
1
The journal of personal selling & sales management : JPSSM
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
27
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21
Destination image and tourist loyalty : a meta-analysis
Zhang, Hongmei
;
Fu, Xiaoxiao
;
Cai, Liping A.
;
Lu, Lin
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 213-223
Persistent link: https://www.econbiz.de/10010227015
Saved in:
22
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
23
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
24
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
25
Outcomes of relational benefits : restaurant customers' perspective
Han, Heesup
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 820-835
Persistent link: https://www.econbiz.de/10003952670
Saved in:
26
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
27
Examining the structural relationships of destination image, tourist satisfaction and destination loyalty : an integrated approach
Chi, Christina Geng-Qing
;
Qu, Hailin
- In:
Tourism management : research, policies, practice
29
(
2008
)
4
,
pp. 624-636
Persistent link: https://www.econbiz.de/10003709940
Saved in:
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