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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Sport management review"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Neslin, Scott A."
~subject:"Beziehungsmarketing"
~subject:"Retail trade"
~subject:"Switching costs"
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Search: "Customer relationship management"
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Beziehungsmarketing
Retail trade
Switching costs
Relationship marketing
14
Customer satisfaction
7
Kundenzufriedenheit
7
Consumer behaviour
6
Konsumentenverhalten
6
Einzelhandel
4
Dienstleistungsqualität
3
Distribution channel
3
E-commerce
3
Electronic Commerce
3
Service quality
3
Vertriebsweg
3
Customer retention
2
Holiday behaviour
2
Internet
2
Kundenbindung
2
Leistungsmotivation
2
Loyalty
2
Meta-Analyse
2
Meta-analysis
2
Multichannel customer management
2
Switching behaviour
2
Urlaubsverhalten
2
Wechselverhalten
2
Work motivation
2
Beschwerdemanagement
1
Brand image
1
Brand management
1
Channel data integration
1
Channel integration
1
China
1
Complaint management
1
Controlling
1
Conviction
1
Credibility
1
Cultural heritage
1
Customer compliments
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14
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Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Neslin, Scott A.
Grewal, Dhruv
8
Lemon, Katherine N.
6
Noble, Stephanie M.
5
Gustafsson, Anders
4
McDonald, Heath
4
Verhoef, Peter C.
4
Brady, Michael K.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Voorhees, Clay M.
3
Adair, Daryl
2
Arnold, Todd J.
2
Auh, Seigyoung
2
Baker, Bradley J.
2
Beatty, Sharon E.
2
Becker, Jan U.
2
Biswas, Dipayan
2
Bolton, Lisa E.
2
Bolton, Ruth N.
2
Boukis, Achilleas
2
Busser, James A.
2
Cai, Ruiying
2
Calantone, Roger J.
2
Chen, Ching-fu
2
Chen, Jialie
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
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Journal of retailing
Journal of service research
Sport management review
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of marketing
3
Journal of the Academy of Marketing Science
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
Journal of business research : JBR
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Marketing letters : a journal of research in marketing
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
SpringerLink / Bücher
2
Die Betriebswirtschaft : DBW
1
From Little's law to marketing science : essays in honor of John D.C. Little
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of research on customer equity in marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International series in quantitative marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
MSI reports : working paper series
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
Springer eBook Collection / Business and Economics
1
The history of marketing science
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
14
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11
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
12
Against the green : a multi-method examination of the barriers to green consumption
Gleim, Mark R.
;
Smith, Jeffery S.
;
Andrews, Demetra
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009732746
Saved in:
13
Sport event innovativeness : conceptualization, measurement, and its impact on consumer behavior
Yoshida, Masayuki
;
James, Jeffrey D.
;
Cronin, J. J.
- In:
Sport management review
16
(
2013
)
1
,
pp. 68-84
Persistent link: https://www.econbiz.de/10009700220
Saved in:
14
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
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