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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~source:"econis"
~subject:"Automation"
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Automation
Beziehungsmarketing
Wahrnehmung
Relationship marketing
16
Consumer behaviour
9
Konsumentenverhalten
9
Customer satisfaction
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Service quality
6
Einzelhandel
4
Retail trade
4
Customer integration
3
Kundenintegration
3
Meta-Analyse
3
Meta-analysis
3
Arbeitszufriedenheit
2
Automatisierung
2
Customer relationships
2
Customer service
2
Holiday behaviour
2
Job satisfaction
2
Kundenservice
2
Leistungsmotivation
2
Loyalty
2
Perception
2
Switching behaviour
2
Switching costs
2
Urlaubsverhalten
2
Wechselverhalten
2
Work motivation
2
AI
1
Anforderungsprofil
1
Arbeitskräfte
1
Arbeitsleistung
1
Arbeitsverhalten
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Noble, Stephanie M.
Tanford, Sarah
Grewal, Dhruv
8
Lemon, Katherine N.
6
Gustafsson, Anders
4
Verhoef, Peter C.
4
Cronin, J. J.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Voorhees, Clay M.
3
Arnold, Todd J.
2
Auh, Seigyoung
2
Beatty, Sharon E.
2
Becker, Jan U.
2
Biswas, Dipayan
2
Bolton, Lisa E.
2
Bolton, Ruth N.
2
Boukis, Achilleas
2
Busser, James A.
2
Cai, Ruiying
2
Calantone, Roger J.
2
Chen, Ching-fu
2
Chen, Jialie
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Daunt, Kate L.
2
Eisend, Martin
2
Fumagalli, Elena
2
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Journal of retailing
Journal of service research
Tourism management : research, policies, practice
International journal of hospitality management
5
Journal of business research : JBR
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
3
Journal of service research : JSR
3
European journal of marketing : EJM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
MIT sloan management review
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
SpringerLink / Bücher
1
The journal of personal selling & sales management : JPSSM
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
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11
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
12
It's closing time : territorial behaviors from customers in response to front line employees
Ashley, Christy
;
Noble, Stephanie M.
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 74-92
Persistent link: https://www.econbiz.de/10010359942
Saved in:
13
Destination image and tourist loyalty : a meta-analysis
Zhang, Hongmei
;
Fu, Xiaoxiao
;
Cai, Liping A.
;
Lu, Lin
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 213-223
Persistent link: https://www.econbiz.de/10010227015
Saved in:
14
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
15
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
16
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
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