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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Consumer behaviour"
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Search: "Customer relationship management"
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Subject
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Consumer behaviour
Beziehungsmarketing
630
Relationship marketing
630
Konsumentenverhalten
295
Customer satisfaction
236
Kundenzufriedenheit
236
Dienstleistungsqualität
233
Service quality
233
Customer service
77
Kundenservice
77
Einzelhandel
68
Retail trade
68
Customer integration
65
Dienstleistungssektor
65
Kundenintegration
65
Service industry
65
Beschwerdemanagement
50
Complaint management
50
Lieferantenmanagement
45
Supplier relationship management
45
Customer value
44
Kundenwert
44
Services
43
Confidence
40
Emotion
40
Vertrauen
40
Betriebliche Wertschöpfung
39
Dienstleistung
39
Value creation
39
Dienstleistungsmarketing
37
Services marketing
37
USA
36
United States
36
Brand management
34
Customer experience
34
Markenführung
34
E-commerce
30
Electronic Commerce
30
Online retailing
30
Online-Handel
30
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Undetermined
176
Free
5
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Article
292
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
295
Aufsatz in Zeitschrift
295
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
Language
All
English
295
Author
All
Grewal, Dhruv
6
Mattila, Anna S.
6
Klaus, Philipp
5
Benoit, Sabine
4
Evanschitzky, Heiner
4
Gustafsson, Anders
4
Hollebeek, Linda D.
4
Auh, Seigyoung
3
Blut, Markus
3
Brock, Christian
3
Dong, Beibei
3
Folse, Judith Anne Garretson
3
Gong, Taeshik
3
Lemon, Katherine N.
3
Mittal, Vikas
3
Noble, Stephanie M.
3
Nordfält, Jens
3
Ramaseshan, B.
3
Reinartz, Werner J.
3
Roggeveen, Anne L.
3
Ruyter, Ko de
3
Sesé, F. Javier
3
Sivakumar, K.
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Yi, Youjae
3
Aksoy, Lerzan
2
Al-Hawari, Mohd Ahmad
2
Alavi, Sascha
2
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Bearden, William O.
2
Beatty, Sharon E.
2
Black, William C.
2
Bolton, Ruth N.
2
Bruce, Helen L.
2
Buoye, Alexander
2
Burton, Jamie
2
Calantone, Roger J.
2
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Published in...
All
Journal of retailing
Journal of service research : JSR
The journal of services marketing
The service industries journal
Journal of retailing and consumer services
459
Journal of business research : JBR
358
International journal of hospitality management
164
The journal of product & brand management
97
The journal of brand management : an international journal
83
Journal of the Academy of Marketing Science
76
Psychology & marketing
75
Cogent business & management
74
Journal of hospitality marketing & management
73
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of travel and tourism marketing
68
Journal of strategic marketing
65
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service management
55
The international review of retail, distribution and consumer research
54
Journal of marketing
51
Marketing intelligence & planning
51
European journal of marketing : EJM
50
Services marketing quarterly
49
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Tourism management : research, policies, practice
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
42
International journal of retail and distribution management
42
SpringerLink / Bücher
42
The international journal of bank marketing : IJBM
41
Service business
40
International journal of electronic marketing and retailing : IJEMR
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of consumer studies
32
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ECONIS (ZBW)
295
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1
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295
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
3
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
4
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
5
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
6
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
9
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
10
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
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