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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"E-commerce"
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Search: "Customer relationship management"
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E-commerce
Beziehungsmarketing
632
Relationship marketing
632
Consumer behaviour
295
Konsumentenverhalten
295
Customer satisfaction
237
Kundenzufriedenheit
237
Dienstleistungsqualität
234
Service quality
234
Customer service
77
Kundenservice
77
Einzelhandel
68
Retail trade
68
Customer integration
65
Dienstleistungssektor
65
Kundenintegration
65
Service industry
65
Beschwerdemanagement
51
Complaint management
51
Lieferantenmanagement
45
Supplier relationship management
45
Customer value
44
Kundenwert
44
Services
43
Confidence
40
Emotion
40
Vertrauen
40
Betriebliche Wertschöpfung
39
Dienstleistung
39
Value creation
39
Dienstleistungsmarketing
37
Services marketing
37
USA
36
United States
36
Brand management
34
Customer experience
34
Markenführung
34
Electronic Commerce
31
Online retailing
31
Online-Handel
31
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31
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English
31
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Neslin, Scott A.
3
Hult, G. Tomas M.
2
Pauwels, Koen
2
Voorhees, Clay M.
2
Zhang, Yufei
2
Zolkiewski, Judy
2
Ahmad, Hassan
1
Ali, Fayaz
1
Anderl, Eva
1
Barrera, Ramón Barrera
1
Bartl, Christopher
1
Berenguer Contrí, Gloria
1
Bilgicer, Tolga
1
Breugelmans, Els
1
Burton, Jamie
1
Butt, Asad
1
Calantone, Roger J.
1
Campo, Katia
1
Carrión, Gabriel Cepeda
1
Chan, Paul
1
Chen, Hui-ju
1
Chen, Ja-shen
1
Chen, Lin
1
Chiang, Jeongwen
1
Chih, Wen-hai
1
Ching, Russel K. H.
1
Cho, Yun Kyung
1
Eng, Teck Yong
1
Falk, Tomas
1
Fuentes-Blasco, Maria
1
Furuoka, Fumitaka
1
Gil Saura, Irene
1
Gomes, Andre
1
Gouthier, Matthias H. J.
1
Ha, Hong Youl
1
Hammerschmidt, Maik
1
Hsu, Li-chun
1
Huang, Leo
1
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1
Janda, Swinder
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Journal of retailing
Journal of service research : JSR
The journal of services marketing
The service industries journal
Journal of retailing and consumer services
46
International journal of electronic customer relationship management : IJECRM
38
Journal of business research : JBR
26
Industrial marketing management : the international journal for industrial and high-tech firms
22
International journal of business information systems : IJBIS
20
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
International journal of e-business research : an official publication of the Information Resources Management Association
16
International journal of internet marketing and advertising : IJIMA
16
International journal of electronic marketing and retailing : IJEMR
15
Electronic commerce research
14
Journal of internet commerce
14
The journal of business & industrial marketing
13
Asia Pacific journal of marketing and logistics
12
Journal of electronic commerce research : JECR
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Electronic markets : the international journal on networked business
11
Electronic Services
10
International journal of electronic commerce : IJEC
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
Information systems and e-business management : ISeB
9
International journal of retail & distribution management
9
Journal of marketing
9
Journal of open innovation : technology, market, and complexity
9
Arbeitsberichte der Hochschule für Wirtschaft FHNW
8
International journal of networking and virtual organisations : IJNVO
8
Journal of management information systems : JMIS
8
SpringerLink / Bücher
8
Arbeitsbericht ... des Competence Center E-Business Basel
7
Cogent business & management
7
Gabler Edition Wissenschaft
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Journal of global information management : an official publication of the Information Resources Management Association
7
Journal of strategic marketing
7
Journal of the Academy of Marketing Science
7
Technological forecasting & social change : an international journal
7
Electronic commerce research and applications
6
International journal of production research
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
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ECONIS (ZBW)
31
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31
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1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
Promoting electronic customer-to-customer interaction : evidence from social commerce sites
Zhou, Ying
;
Furuoka, Fumitaka
;
Sameer Kumar
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 873-899
Persistent link: https://www.econbiz.de/10015050136
Saved in:
3
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
Saved in:
4
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
5
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
6
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
7
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
8
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
9
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
10
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
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