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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~language:"eng"
~person:"Gremler, Dwayne D."
~person:"Sharma, Piyush"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Emotion
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call center
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Gremler, Dwayne D.
Sharma, Piyush
Brady, Michael K.
2
Dagger, Tracey S.
2
Danaher, Peter J.
2
Gustafsson, Anders
2
Tsarenko, Yelena
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Journal of retailing
Journal of service research : JSR
Journal of service management
2
The journal of services marketing
2
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
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Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
2
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
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