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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~language:"eng"
~person:"Gremler, Dwayne D."
~person:"Sharma, Piyush"
~subject:"Relationship marketing"
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Gremler, Dwayne D.
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Journal of retailing
Journal of service research : JSR
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
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Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
2
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
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