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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~person:"Northington, William Magnus"
~subject:"Work behaviour"
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Frontline service employee compliance with customer special requests
Beatty, Sharon E.
;
Ogilvie, Jessica
;
Northington, …
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
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