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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~person:"Schumann, Jan Hendrik"
~subject:"Arbeitsverhalten"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Arbeitsverhalten
Customer satisfaction
Service quality
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistungsqualität
3
Beziehungsmarketing
2
E-commerce
2
Electronic Commerce
2
Relationship marketing
2
flat-rate bias
2
Ad-self-congruity
1
Advertising
1
Advertising effects
1
Clickstream
1
Competition
1
Consumer data
1
Customer integration
1
Customer journey
1
Deutschland
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Dienstleistungssektor
1
Direct marketing
1
Direktmarketing
1
Distribution channel
1
Einzelhandel
1
Germany
1
Gesundheitsvorsorge
1
Hedonic price index
1
Hedonischer Preisindex
1
Internet marketing
1
Kaufentscheidung
1
Kundenintegration
1
Marketing management
1
Marketingmanagement
1
Multichannel
1
Online marketing
1
Online retailing
1
Online-Handel
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Online-Marketing
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Schumann, Jan Hendrik
McColl-Kennedy, Janet R.
5
Patterson, Paul G.
5
Danaher, Tracey S.
3
Gustafsson, Anders
3
Verhoef, Peter C.
3
Auh, Seigyoung
2
Baker, Julie
2
Beatty, Sharon E.
2
Blut, Markus
2
Bolton, Ruth N.
2
Brady, Michael K.
2
Brocato, E. Deanne
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Grewal, Dhruv
2
Haws, Kelly L.
2
Jha, Subhash
2
Lervik-Olsen, Line
2
Mattila, Anna S.
2
Mittal, Vikas
2
Pizzi, Gabriele
2
Roggeveen, Anne L.
2
Rudolph, Thomas
2
Seiders, Kathleen
2
Sivakumar, K.
2
Surachartkumtonkun, Jiraporn
2
Tarasi, Crina O.
2
Uhrich, Fabian
2
Voorhees, Clay M.
2
Wangenheim, Florian von
2
Wetzels, Martin
2
Wieseke, Jan
2
Wiesel, Thorsten
2
Zou, Shaoming
2
Aiolfi, Simone
1
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Journal of retailing
Journal of service research : JSR
Journal of business research : JBR
1
Journal of strategic marketing
1
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ECONIS (ZBW)
3
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1
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
2
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
3
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
Saved in:
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