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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"Service business"
~isPartOf:"The journal of business & industrial marketing"
~person:"Buell, Ryan W."
~person:"Caruelle, Delphine"
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Consumer behaviour
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Buell, Ryan W.
Caruelle, Delphine
Kim, Sang Hyun
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
Service business
The journal of business & industrial marketing
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ECONIS (ZBW)
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The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
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2
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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