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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Arbeitszufriedenheit"
~subject:"Leistungsmotivation"
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Search: subject:"Nachkaufmarketing"
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Arbeitszufriedenheit
Leistungsmotivation
Customer service
48
Kundenservice
48
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
17
Relationship marketing
17
Consumer behaviour
15
Konsumentenverhalten
15
Beschwerdemanagement
10
Complaint management
10
Einzelhandel
8
Retail trade
8
B-to-B-Marketing
5
Business-to-business marketing
5
Quality management
5
Qualitätsmanagement
5
Lieferantenmanagement
4
Online retailing
4
Online-Handel
4
Salespeople
4
Supplier relationship management
4
Verkaufspersonal
4
Contract theory
3
Customer service management
3
Frontline employees
3
Lieferkette
3
Product quality
3
Product returns
3
Produktqualität
3
Supply chain
3
Vertragstheorie
3
Work motivation
3
Aerospace industry
2
Business process management
2
Corporate culture
2
Customer experience
2
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English
3
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Angell, Robert J.
1
Boyd, Eric
1
Dahlén, Micael
1
Danaher, Tracey S.
1
Holmqvist, Jonas
1
Lunardo, Renaud
1
Marder, Ben
1
Sok, Keo Mony
1
Sok, Phyra
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Van Vaerenbergh, Yves
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The TQM journal : the international review of organizational improvement
The journal of business & industrial marketing
International journal of hospitality management
13
The journal of services marketing
8
Journal of retailing and consumer services
6
Journal of business research : JBR
4
Journal of service management
4
Journal of service research : JSR
4
Service business
4
The Cornell hospitality quarterly
3
European journal of marketing : EJM
2
International journal of bank marketing
2
International journal of contemporary hospitality management
2
Journal of marketing
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Services marketing quarterly
2
The international review of retail, distribution and consumer research
2
Tourism management : research, policies, practice
2
Advances in developing human resources : ADHR
1
Australasian marketing journal
1
Berichte aus der Betriebswirtschaft
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Business research quarterly : BRQ
1
Cogent business & management
1
Cornell hospitality quarterly : CQ
1
Decision sciences : DS
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Discussion paper / NHH, Department of Economics
1
Employee relations
1
European journal of marketing
1
European management journal
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Gewinn und Ethik! : ethische Perspektiven in den Wirtschaftswissenschaften; Festschrift zum 20jährigen Gründungsjubiläum der Wirtschaftswissenschaftlichen Fakultät Ingolstadt der Katholischen Universität Eichstätt-Ingolstadt
1
Handbuch Mitarbeiterbefragung
1
Human relations
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Innovation: organization & management : IOM
1
International journal of business and economics
1
International journal of commerce and management
1
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ECONIS (ZBW)
3
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1
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
2
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
3
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
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