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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~person:"Gligor, David M."
~person:"Tsiros, Michael"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
2
Customer service
2
Kundenservice
2
B-to-B-Marketing
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Business-to-Business marketing
1
Business-to-business marketing
1
Complaint management
1
Consumer behaviour
1
Customer value
1
Konsumentenverhalten
1
Kundenwert
1
Lieferantenmanagement
1
Perception
1
Product returns
1
Relationship marketing
1
Supplier relationship management
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Switching behaviour
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Switching costs
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Wahrnehmung
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Gligor, David M.
Tsiros, Michael
Gustafsson, Anders
2
Bellos, Ioannis
1
Bolton, Ruth N.
1
Buell, Ryan W.
1
Cambra-Fierro, Jesus
1
Campbell, Dennis W.
1
Caruelle, Delphine
1
Cobelli, Nicola
1
Confente, Ilenia
1
Dahlén, Micael
1
Falkenreck, Christine
1
Frei, Frances X.
1
Fumagalli, Elena
1
Ganesan, Shankar
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Gwinner, Kevin P.
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Hess, Ronald L.
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Holmqvist, Jonas
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Jayawardhena, Chanaka
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Klein, Noreen M.
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Lervik-Olsen, Line
1
Li, Yi
1
Lunardo, Renaud
1
Maxham, James G., III.
1
Melero, Iguacel
1
Netemeyer, Richard G.
1
Roggeveen, Anne L.
1
Russo, Ivan
1
Sesé, F. Javier
1
Tarasi, Crina O.
1
Van Vaerenbergh, Yves
1
Wagner, Ralf
1
Witell, Lars
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
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ECONIS (ZBW)
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The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
2
The effect of compensation on repurchase intentions in service recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-434
Persistent link: https://www.econbiz.de/10003794937
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